Questions & Answers
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Shopping Information
How do I register?
Kindly click on the account tab located at the top right end of our homepage.
A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information. After updating the required fields, click on the submit tab to create your account.
How do I place an order on your website?
Once you have found your preferred product, just follow the steps below:
• Select the product and then click on ‘add to cart, to add this product to your cart.
• Click on the ‘proceed to checkout tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button.
If you encounter any problems while placing your order, do not hesitate to contact us on 09018080001 or email us at Manager@ozidy.com.com or contact us on Facebook, Instagram, Twitter
How do I search for products?
Click on the category name at the top of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
What if I cannot find my particular product on bigtechdevices.com?
If we do not currently have your particular item, please inform us (contact our customer service team at manager@ozidy.com.ng or call us on 09018080001) as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
Payment Information
How do I make payment?
has two payment options to choose from: Pay on Delivery or prepay via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
Can I be reimbursed through the original payment method?
Yes, we can process your reimbursement through the original payment method used for the transaction.
How can I return an item?
You can return an item by either scheduling a pickup with us or using our dispatch service to deliver it to our office.
Will I receive the same product that I see in the picture?
Yes, you will receive the exact product shown in the picture.
Orders and Returns
Yes, ozidy.com.ng delivers products to customers anywhere in Nigeria; but for delivery outside Lagos no Pay on Delivery Platform.
How long will delivery take?
For delivery within Lagos, the standard timeline is 1-2 days to your preferred address and for locations outside Lagos, the standard time is 1-4 days to pick up point. As soon as your order is dispatched from our warehouse, you will be notified either through a phone call, text message or an email
My items haven't arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly contact us on 09018080001 or email us at manager@ozidy.com.ng
Which browser is best to use the site?
Our website is compatible with any mobile or desktop as long as internet service is enabled
Do you have an office address?
Yes, we do. For all swap dealings and pick up customers.